Refund policy

Canvas & Glass sells digital wallpaper collections delivered electronically. No physical product will be shipped.

Change-of-mind cancellations

Under UK consumer law, you normally have 14 days from entering into an online contract to cancel it.

However, this cancellation right ends when the supply of digital content begins, provided that before supply:

you expressly consented to receiving the digital content immediately; and
you acknowledged that beginning the supply would cause you to lose your 14-day cancellation right.

Because our digital products are normally made available immediately after purchase, we do not provide refunds for a change of mind once access to or downloading of the files has begun and the required consent and acknowledgement have been obtained.

If supply has not begun, you may contact us within 14 days of purchase to request cancellation.

Faulty or incorrectly supplied digital content

This policy does not affect your statutory rights.

Digital content must be of satisfactory quality, fit for purpose and as described. If your files are corrupted, inaccessible, materially different from their description, or you receive the wrong collection, please contact us as soon as reasonably possible.

Include:

your order number;
the email address used at checkout;
a description of the problem; and
screenshots or error messages where relevant.

We will first attempt to resolve the issue by providing working, corrected or replacement files within a reasonable time and without significant inconvenience.

If repair or replacement is impossible, cannot be provided within a reasonable time, or would cause significant inconvenience, you may be entitled to an appropriate price reduction or refund under the Consumer Rights Act 2015.

Compatibility and purchasing errors

Before purchasing, please review the product description and the listed file formats, resolutions and supported screen types.

Except where the product is faulty, misdescribed or your statutory rights otherwise apply, refunds are not normally offered because:

you purchased the wrong collection;
you changed your mind;
you no longer want the files;
your device or software does not meet clearly stated compatibility requirements; or
you have already accessed or downloaded the content after providing the required consent.

If you accidentally place a duplicate order, contact us promptly. Any refund outside your statutory rights is at our discretion.

Approved refunds

Where a refund is legally required or otherwise approved, it will be issued without undue delay and no later than 14 days after we agree that you are entitled to it.

Refunds will be made using the original payment method unless you expressly agree otherwise. We will not charge a refund fee.